General Terms and Conditions

Under the provisions of Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), the following information is offered:


LEGAL ENTITY:



Web Responsible: Fetajo, S.L. Rent a Car

Registered Offices: Avda. de España, Conj. Rincón del Mar Blq. 6, Local 3, Sitio de Calahonda 29649, Mijas Costa, Málaga (España).

E-mail Address: fetajo@fetajorentacar.com

Phone: (0034) 952 93 44 12

VAT No.: B29561149



CONDITIONS OF USE:



– Prior Considerations

Present legal conditions regulate the use of the Internet web site http://www.fetajorentacar.com, for which Fetajo, S.L. Rent a Car (hereinafter, Fetajo Rent a Car) is the legal responsible. These general conditions regulate the access and use of the web site, made available to all the users of the Internet by Fetajo Rent a Car. The use of the web site implies the User’s full acceptance of the present Conditions of Use. The hiring of certain services or promotions will be governed, in addition, by the particular conditions foreseen in each case, which will be accepted by the mere use of such services. Fetajo Rent a Car reserves its right to modify these conditions of access without prior notice, the User shall therefore access the updated versions of the web site.


– Conditions of Access

Fetajo Rent a Car reserves its right to make, at any time and without prior notice, modifications and updates to the information contained in the web site, its configuration and presentation, its Conditions of Access, its Booking Conditions …etc. The web USER shall, therefore, access an updated version of the web site.

Fetajo Rent a Car, who is responsible for the web site, does not guarantee the non-existence of interruptions or errors on the web site access or at its contents, nor does Fetajo Rent a Car guarantee that the web site is virus-free or does not contain any other other elements what may cause alterations on the User’s computer system. Fetajo Rent a Car decline any kind of contractual or extra-contractual liability to a person or a company who, by using the web site, may have suffered any kind of occasional damage caused by computer viruses or programming elements of any nature.

The website owner is not responsible for any consequence, damage or injury that may arise from the non-consensual use of the information contained on the web site nor for the services and opinions made by third parties.



– Booking Conditions

Vehicles owned by Fetajo Rent a Car shall only be driven in Andalusia. For the rest of the peninsula, please, address your inquiries to our office’s staff.

Vehicles shall not be moved to the islands, Ceuta or Melilla.



Car Rental Price includes:



-Limited Mileage (250km/per day), Each Extra KM: 0,10€.

-Insurance: (with a payable excess depending of the group chosen:

Groups A, B……………..400€ / Payable excess.

Groups C, D, D1.…………450€ / Payable excess.

Groups E1, F, M………….550€ / Payable excess.

Groups E, G………………500€ / Payable excess.

Groups EE, N, M1……….650€ / Payable excess.

Groups I, J, L…………….900€ / Payable excess.

Groups H, H3………….…600€ / Payable xcess.

Groups H1, H2……..….1.200€ / Payable excess.

Group K ………………..600€ / Payable excess.

Group O………………..800€ / Payable excess.



An excess is the quantity up to which the customer will be hold responsible in the event of damages caused to the vehicle by driver’s liability or negligence.

These damages include: any type of scratches on the bodywork, bumpers, damage to the underbody, rear view mirrors, window crank handles or windows, wheels, wheel covers, clutches for misuse, management of traffic fines (30€), lost or broken keys, misfueling and associated costs.
-The customer has the possibility to hire a comprehensive insurance (C.D.W.), in which case the payable excess is nullified.

The Arrival Service at Malaga Airport is from 08:00 until 22:00 hours. (Out of these hours, the customer will be charged an additional amount of 20.00€)

– Airport charges.



Car Rental Does Not Include:



Extras:



-Additional Driver: 3€ / per day min. 12,00€ max. 30,00€

-Booster Seat (4 up to 7 years) 3€ / per day min. 12,00€ max. 30,00€

-Children Seat (1 up to 3 years) 5€ / per day min. 15,00€ max. 40,00€

-Baby Seat (0 up to 12 months) 5€ / per day min. 15,00€ max. 40,00€

-GPS Navigator: 6,00€ /per day min. 12,00€ max. 60,00€

(Our GENERAL CONDITIONS will govern and be included at the reverse of the Booking Contract).



– Conditions of the Airport Delivery Service:

In order deliver the rental car at the airport, one of our Fetajo Rent a Car staff members will be waiting for the customer at the arrivals terminal, right at the exit of the luggage claim area. Our staff members will be placed in a visible spot, they will be easily-recognized by our LOGO and a Fetajo Rent a Car uniform (bright green T-shirt with our LOGO on it), they will be holding a sign with the name of the Booking holder. When arriving at the airport, find our Fetajo representative and identify yourself. Our staff members will take you to your rental car. The Arrival Service hours at Malaga Airport is from 08.00 to 22.00 hours. (Out of the these hours, the customer will be charged an additional amount of 20.00€).



– Fuel

WE WILL NOT CHARGE YOU FOR FUEL, GIVEN THAT YOU RETURN THE CAR WITH THE SAME AMOUNT OF FUEL AS IT WAS DELIVERED

In case you won’t return the car with the same amount of fuel that it was delivered to you, you will be charged for each quarter of fuel not returned + additional service charge.

For each quarter of fuel not returned, you will be charged as follows:

* Groups A, B, C = 20,00€ per quarter.

* Groups D, D1, E1, E, EE, I, K, F, G, H, H1, H2, H3 and L = 25,00€ per quarter.

* Groups M, M1, N and O = 30,00€ per quarter.



– Booking Conditions:

When picking the vehicle up, the driver or the contract holder will need to have a credit card as a guarantee (VISA or MASTER CARD)

He/She will need to show the original driving licence, not a copy. .The minimum age of a driver is set at 25 years and shall have at least 2 years of experience with a driving licence.

He/She will need to show the original passport or ID, not a copy.



– Cancellation Conditions:

If your booking is canceled with more than 48 hours before the date and the time notified on your booking, you will be charged with the 20% cancellation fee from the total price notified on your booking.

If your booking is canceled within the 48 hours of the date and the time notified on your booking, you will be charged with the 100% cancellation fee from the total price notified on your booking.





– Use of the Website



How to make a booking

1.- To make a booking, you will need to register on our website. If you have never done it before, during the booking process you will be asked to do it.

2.- To make a booking you will need to use the search engine located in the “Booking and Prices” menu. You can also find our search engine to book a rental car in our Home page.

Step 1: Fill in all the information regarding the exact date, hour and place of picking up and dropping off the vehicle. Press “Continue”.

If the time selected for the vehicle pickup or/and drop-off at our offices is out of the opening hours, a warning notice will appear with our opening hours details for the selected office. You will then need to modify the pickup or/and drop-off time selected accordingly.

Step 2: Vehicle: Select the vehicle that best suits your needs for the rental and press “continue”. Note: Each booking will allow you to select only one vehicle, to book another vehicle/-s you will need to make a new booking.

Extras: Select all the extras you wish to add for the vehicle chosen and press “continue”.

Insurance: Select what kind of insurance you wish to have.

Step 3: If you have chosen the Airport office as the pickup location, introduce your flight number in the according field. You can also add any additional message in the Comments field. Confirm all the information and press “Continue”.

Confirmation. Read General Conditions of your booking, if you do agree with them, check as an acceptation and press “Continue”.

Step 4: Fill in all the bank details required for the payment with your credit card. Your credit card details will not be hold by Fetajo, they are used exclusively by our bank’s payment gateway during the confirmation of your payment.

Step 5: Confirmation of your payment and confirmation of your booking. Press “Print” to get a copy of your booking .You will be asked for this document by Fetajo’s staff at your vehicle’s pickup.



Modification or Cancellation of your Booking

If you wish to modify or cancel your booking, you can do it by signing in with your password as a Registered User in Fetajo’s website.

If you do not remember your password, you can use the option “Recover your password” on the screen’s left side main menu. The information with the password provided during your registration will be send to you via email.

Once you are logged in, please go to “Personal page” and “My Bookings”. You will be able to change or cancel your booking there. Please, remember to read again the Cancellation Conditions of your booking in the Booking Conditions.



View Invoices

Once your booking has ended, you will be able to download the invoice for the mentioned service directly from Fetajo’s Rent a Car website. To view the invoices of your bookings, log in as a “Registered user” in Fetajo website, go to “Personal page” and then “My invoices”.

As soon as your renting period has finished your invoice will be available. If the renting period is still not finished, the option “View Invoices” will not be activated. You will need to wait until the renting period is over for your invoice to be generated.

If you do not remember your password, use the option “Recover your password” on the left side of the main menu.



Customer Service

For any kind of incident with, or doubt about our procedures, contact Fetajo Rent a car via e-mail or telephone, you will find all the informations at the “Contact” menu of the website.



Data Protection Policy

Fetajo Rent a car complies with the current regulation of personal data protection. Review its details in “Privacy Policy”.



Intellectual and Industrial Property

All the texts, images, logos, distinctive signs, sounds, animation videos, codes and all the rest of the contents included on the website are the property of Fetajo Rent a Car, according to Law 34/2002, LSSICE – Law on Information Society Services and Electronic Commerce.